Your Trusted Partner
for Medical Equipment and Supplies
We’re Here to Help!
07 3543 4970
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QUALITY CARE QUALITY PRODUCTS
About Us
The IMG story
At IMG, our team is at the heart of our mission, dedicated to delivering exceptional service and healthcare with compassion and commitment.
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A vision for better care
The IMG story is founded on the principles of benevolence and quality, addressing the evolving needs of clients across the life spans, and building community partnerships with healthcare providers.
A team of talents
The IMG team is composed of highly skilled professionals, including healthcare specialists, equipment experts and dedicated support staff. Each member brings unique experiences and a deep passion for improving health outcomes for all Australians. We believe in continuous learning and staying at the forefront of medical advancements and patient safety.
Empowering our clients
At IMG, we place a strong emphasis on empowering our clients. Our team works closely with individuals and organisations to understand their specific needs, offering guidance, education, and support to assist them with making informed decisions. We provide the resources and tools necessary for goal achievement.
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Building lasting relationships
Our story is also about the relationships we build with our clients, their families, and our clinical partners. We value trust and transparency, and our goal is to create a supportive environment where everyone feels valued and heard. The bonds we form extend beyond clinical interactions, fostering a community of care and mutual respect
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Clinical expertise
Our team of Registered and Enrolled Nurses provides expert clinical advice and support, actively contributing to the multidisciplinary care of our community members. Our services include:
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Wound Care & Product Guidance – Recommending the most effective treatments and products for optimal healing.
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Client Advocacy – Ensuring individuals receive the right interventions by coordinating with their allied health care team.
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Equipment Education & Support – Assisting clients with the correct use of mobility aids, pressure cushions, hoists, and other assistive devices.
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Falls Prevention & Home Safety – Offering advice to enhance safety and reduce fall risks at home.
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Emotional & Social Support – Providing reassurance and guidance to clients as they navigate complex care needs.
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Paul Baxter RN
Managing Director
Peter
Tech / Service Team
Angela Bain EN
Accounts Manager
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Lincoln Cowan
Sales / Front Office
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Alton Magners
Tech / Service Team
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Better Together, Always
Our Values
Team first
Theres strength in unity. We're humble, community-focused and ready to support each other
Internal drive
We love what we do. It fuels us
Reach for greatness
We're daring and consistently exploring new solutions to see whats possible.
No excuses
We take responsibility and understand that where there's a will, there's a way.
Be teachable
We're open-minded, proactive and eager to gain new skills.
Support each other
We celebrate each other's achievements and always find time to spread the love
IMG Story
The IMG Story
Independence Medical Group (IMG) is an Australian-owned family business since 2020, backed by Paul and Angela's 30+ years of experience in healthcare and equipment, IMG is dedicated to helping people live their best lives. We carefully source leading medical and rehabilitative products from both locally and globally to deliver innovative and customer-focused solutions. We pride ourselves on providing a wide range of quality products to ensure the best care and peace of mind for our customers. We are here to support you with the best solution for your independence.
Delivering Wellness
One Day at a Time
Our approach to wellness is simple and sustainable: one day at a time.
By focusing on small, consistent actions, we support the health and well-being of both our clients and team members. We believe that lasting wellness comes from steady progress, not quick fixes or dramatic changes.
Every day offers an opportunity to make choices that build health, resilience, and balance. This philosophy empowers individuals to take meaningful steps toward a healthier, more fulfilling life, embracing progress over perfection along the way.
Find Your Solution
At IMG, we know that every health challenge is personal—because behind every challenge is a unique individual. That’s why we don’t believe in one-size-fits-all solutions. Whether you’re looking for the latest technology, expert advice, or comprehensive support to simplify complex care, we’re here to help in a way that truly fits your needs.
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Our team of dedicated professionals takes the time to understand what matters most to you. We listen, we learn, and we create strategies tailored to your goals. From our very first conversation to the moment your solution is in place (and beyond), we’ll be by your side, making sure you feel supported every step of the way.
Why Choose IMG?
At IMG, we provide high-quality medical equipment, consumables, and lifestyle aids, carefully selected for reliability and ease of use. We partner with trusted manufacturers to ensure all products meet the highest safety and compliance standards.
More than just a supplier, IMG is a family dedicated to supporting you every step of the way. Our expert team offers personalized guidance, installation, training, and ongoing maintenance to ensure your equipment performs at its best.
We believe in building lasting relationships, supporting your health journey, and prioritizing your well-being.
Acknowledgement of Country
IMG acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past and present, and acknowledge their continuing connection to land, sea and community.
Diversity
IMG is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. IMG welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.
Lived Experience
We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health & suicide prevention.